Chief Quality Officer
Craig S. Humphrey in a Board Certified Behavior Analyst (BCBA). He holds a Bachelor of Science Degree in Biopsychology from Grand Valley State University (Allendale Michigan) and Master of Science Degree in Applied Psychology/Behavior Analysis from St. Cloud State University (St. Cloud, MN). Craig joined the agency in 1999 where he served as the first behavior health professional responsible for all residential units and school classrooms at Hope. In this role, he helped establish the formal behavior health department, initial data collection systems, behavior support and intervention protocols, and new hire behavior training modules. For over 15 years, he maintained an active caseload, completing functional assessments/analyses, developing behavioral support plans, and providing behavioral health services for Hope’s residential and educational youth. Also, during this time, he served as a contract behavior analyst providing behavioral consultation and Applied Behavior Analysis in-service/trainings to school districts and families around central Illinois, as well as for the Autism Program Regional Treatment Center. During his tenure at Hope, Craig has worked to expand Hope’s reach and impact by providing support with clinical and quality data collection, and assisting with policy and procedure development, quality improvement/corrective action plans, and facilitation of agency accreditation processes (e.g., CARF). He has held the titles of Behavior Case Manager, Director of Program Quality, Director of Clinical Services, and most recently, the Director of Continuous Quality Assurance. In his current CQO role, Craig is responsible for guiding and disseminating the Quality Assurance initiatives across all agency departments and programs, and also compiles Hope’s annual performance report which summarizes key quality indicators, outcomes, and progress areas for program directors, stakeholders, staff, and accrediting bodies. Clinically, he continues to assist with required behavioral and agency safety areas, by chairing/co-chairing the Human Rights, Behavior Intervention, Medication Error, and Safety Committees.